Breaking down is stressful at the best of times. Whether you’re stuck on the Princes Highway, stranded in a car park in Springvale, or broken down on a quiet Dandenong back street at midnight, knowing what to expect from a tow service makes the whole experience significantly less overwhelming.
Nexon Auto Parts provides professional towing across Greater Dandenong and the surrounding south-east Melbourne suburbs. Here’s a straightforward guide to how the process works.
Step 1: Make Sure You’re Safe
Before you do anything else, focus on safety. If you’ve broken down on a busy road or highway, turn on your hazard lights immediately. If it’s safe to do so, move your vehicle as far off the road as possible — onto the shoulder or verge. If you can’t move the car, stay inside with your seatbelt on until help arrives. Place warning triangles or flares behind the vehicle if you carry them.
If you’re on a freeway or high-speed road, call VicRoads or triple zero if there’s any safety risk before calling your tow service.
Step 2: Call for Help
Once you’re safe, call your tow service. When you call Nexon, we’ll ask for:
- Your location — as precisely as you can give it (street address, nearest intersection, or GPS coordinates from your phone)
- Your vehicle make, model, and colour
- A brief description of the problem if you know it
- Your contact number
We’ll give you an estimated arrival time and keep you updated if anything changes. In the Dandenong area and surrounding suburbs, we aim for fast response times — we know being stranded is not a comfortable experience.
Step 3: The Tow
When our driver arrives, they’ll assess the vehicle and determine the safest way to load it. Modern tow trucks use flatbed or tilt-tray platforms that are far gentler on your vehicle than older-style wheel-lift towing. If your vehicle has all-wheel drive or any drivetrain issues, let the driver know — this affects how the car needs to be transported.
Your vehicle will be secured carefully before transport. You’re welcome to ride in the cab with the driver if you need transport to our Dandenong location or another destination.
Step 4: Where Does the Car Go?
We can tow your vehicle to Nexon Auto Parts in Dandenong for assessment and repair, or to any other workshop or location of your choice within our service area. We’ll discuss this with you before we load the vehicle.
What About Insurance?
Many comprehensive car insurance policies include roadside assistance or towing cover. Check your policy documents or call your insurer from the roadside. If you’re covered, your insurer may arrange the tow directly — but if you need a fast response in the Dandenong area, call Nexon first and sort out reimbursement with your insurer afterwards.
Areas We Cover
Nexon Auto Parts provides towing services across Dandenong, Dandenong North, Springvale, Springvale South, Noble Park, Keysborough, Lyndhurst, Hallam, Hampton Park, Narre Warren, Cranbourne, Doveton, Endeavour Hills, Rowville, and surrounding areas.
📍 Broken down in the south-east? Call Nexon Auto Parts in Dandenong — professional towing when you need it most.
